Our goal is to make this process as simple, easy, and respectful for you and your family as possible. If you have multiple pets, you can continue your membership and we are happy to either keep or remove your deceased pet's profile depending on your preference.

If you have a single pet, we will proactively stop billing your account (no more charges moving forward) and will place any earned rewards "on hold". If sometime in the next 2 years, you welcome a new pet into your family, you can start off with those previous rewards in place and re-activate your account at any time.

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